Global specialty insurer Mosaic Insurance has entered into a multi year partnership with WNS, a provider of global digital-led Business Process Management (BPM) solutions.
This partnership aims to create a future-ready operations model for underwriting and claims support, reinsurance processing, and finance and technology services.
WNS will leverage its deep domain expertise to build digital-first operations to improve efficiency, customer experience, and market positioning.
Additionally, WNS will also drive actionable insights by improving data management and embedding advanced analytics to support Mosaic’s growth in niche specialty products.
An automation Center of Excellence (CoE) will also be set up by WNS, as part of its technology services solutions. The centre was created to identify automation opportunities across business functions.
WNS has established a multi-tower, multi-location process, including a core middle-office delivery team alongside Mosaic’s internal operations centre.
“Our collaboration with Mosaic Insurance highlights WNS’ unique capabilities in delivering domain-centric, technology-led specialty solutions for the Lloyd’s of London market. We have already taken our first steps on this journey, working with Mosaic to build a digital workflow ecosystem enabled by hyperautomation,” said Keshav R. Murugesh, Group CEO, WNS.
Mitch Blaser, Co-Founder and Co-CEO of Mosaic, commented: “WNS understands the insurance industry and the complexities of Mosaic’s unique model as an insurer combining Lloyd’s syndicate and agency serving a variety of capital partners.
“This alliance helps us stay nimble, grow efficiently across geographies, and bring the best solutions to our clients as we develop.”
