Global insurer Chubb has announced the promotion of Paul Johnstone to Chief Operating Officer (COO) of its Canadian operation, reporting to John Alfieri, President of Chubb Canada.
In his new role, Johnstone assumes executive operating responsibility for the company’s retail property and casualty insurance business, including its high-net-worth personal lines segment in Canada.
He will also be tasked with providing oversight for the accident and health offerings for Canada-based clients, which are served by independent insurance brokers and agents via Chubb’s four branches in the country.
Additionally, he will support Chubb Canada’s strategic priorities and IT, including architecture, with a focus on progressing digitization.
Taking over from Johnstone as Head of Personal Risk Services, Canada, is Melanie Wilcox, who currently serves as Senior Vice President and Assistant Region Manager for Chubb Canada Personal Risk Services.
In this role, Wilcox will also report to Alfieri, and will lead all strategic initiatives with oversight of underwriting, marketing, business development, operations, and risk consulting teams.
Both appointments are effective January 1st, 2022.
Chris Maleno, Senior Vice President, Chubb Group and Division President, Chubb North America Field Operations, said: “Chubb Canada has a deep bench of talent, broad products to offer, and a strong distribution channel.
“Paul has a diverse and accomplished career in the Canadian insurance market and brings broad perspective and deep market insight to today’s challenges and opportunities. His strong background and leadership experience is an ideal fit for this new role and positions him well to further broaden our footprint in Canada.”
Alfieri commented: “Paul and Melanie both bring extensive experience to their new roles. Paul’s recent leadership of our personal lines business, coupled with his previous management of Corporate Marketing and Distribution, Underwriting, Accident & Health, and Commercial Insurance will help further support Chubb Canada’s overall strategic growth initiatives.
“Melanie also has strong leadership experience and brings extraordinary technical skills and innovative thinking that will help ensure we continue to meet the needs of our distribution partners and our mutual clients.”