Multi-territory managing general agent Pen Underwriting has enhanced its core claims capabilities with the promotion of Billy Hinken to Head of Claims Operations.
In this newly created position, Hinken will take responsibility for the delivery of several projects that form part of Pen’s claims transformation program and the establishment of its Target Operating Model.
In addition to these new responsibilities, he will continue in his role Pen’s head of specialty & financial lines claims, reporting to Gareth Crosbie, Pen’s Claims Director.
Hinken brings 18 years’ industry experience to his new role, including claims adjusting and counter-fraud capabilities, as well as technical claims expertise across commercial insurance, with a particular specialism in financial lines.
“I’m excited to take on this new role, creating as it does a platform to build upon our achievements to date, replicate them across all claims divisions and provide focus for developing new processes that put the customer at the heart of everything we do,” said Hinken.
“Delivery of a Target Operating Model will give us even better insight into Pen’s claims across the piece and promote our ability to innovate and think creatively about new solutions.”
Crosbie also commented: “Billy’s natural flair for innovation, creative problem-solving and continual push for enhanced operational efficiency, see him brilliantly placed to assume responsibility for the strategic delivery of critical projects within our claims transformation programme.”
“This programme has already seen us design, deliver and implement a bespoke claims handling system for all commercial claims, with investment now focused on optimising and enhancing the data immediately available to our actuarial and pricing teams,” Crosbie continued.
“Billy has a great ability to engage and pull people together towards the achievement of a common goal and I know he will excel in his new position.”
