Ping An Insurance (Group) Company of China, Ltd. has announced that its smart audio screening system has successfully identified more than 1,600 suspected cases of coronavirus (COVID-19) to date.
Launched in February, the system uses artificial intelligence to help doctors more efficiently and accurately diagnose cases of the virus and control its spread.
So far, it has completed over 580,000 screenings in 47,000 households in 17 communities in Wuhan, the Chinese city at the epicentre of the pandemic.
The Wuhan Municipal Government instructed its local epidemic prevention personnel to screen suspected cases by making daily phone calls to gather information such as symptoms and body temperature of residents.
However, human operators cannot complete more than 300 phone screenings a day, and the efficiency and accuracy of such calls can also vary.
But by leveraging AI technology, Ping An is instead able to handle a total of 1.5 million auto call screenings each day.
The system can activate automated dialogue according to programmed questions, structure and categorise the results for risk assessment, and report to the epidemic prevention and control management team, who can then track the residents with suspected symptoms.
“Preventing and controlling an epidemic is like racing with the virus,” said Geoff Kau, Co-President and Chief Strategy Officer of Ping An Smart City.
“Ping An’s COVID-19 smart audio screening system can effectively strengthen the ability to prevent and control the epidemic, resulting in higher efficiency and smarter management,” Kau added. “As a result, epidemic prevention personnel can focus their time and efforts on more important tasks.”