QBE Europe, part of QBE Insurance Group, has announced the appointment of Scott Jacobs as Head of Core Claims, taking over from Nathan Fuller, who was recently appointed Chief Operations Officer, QBE International.
In his new role based in Leeds, Jacobs will lead a department operating across multiple lines of business, handling claims up to a value of £500,000.
He commented: “I look forward to continuing to focus on embedding a customer centric culture, increasing operational efficiency and building an expert and empowered workforce for the future.”
Jacobs has been part of QBE since 2011, when he joined the company as a Recovery Adjuster. Since then he has held several positions, and most recently was a Service Excellence Manager in Core Claims.
Prior to QBE, he held positions at financial services company LV=, Crown Mortgage Management, and RBS Insurance Group.
As the new Head of Core Claims, Jacobs will be reporting to Mike East, Claims Director, who commented: “I am delighted that Scott will take on this new role to drive our strategic priorities across core claims.
“He has been instrumental in introducing an innovative culture across the QBE claims function, including the implementation of bionic technology to ensure our claims employees have more time to focus on customers.”