Re/insurance service provider Xceedance has announced the expansion of its Claims Services Division under the leadership of its new head of claims, Marc Rothchild.
Prior to joining Xceedance, Rothchild led claims operations for Blackboard Insurance and the Consumer and Commercial Claims Unit at AIG.
He has diverse experience in the property and casualty (P&C) industry with US and global claims operations, managing analytics and technology teams, growing insurtech startups, and leading technology transformations.
“Marc has seen firsthand the complex nature of the claims lifecycle and the critical need for streamlining services for customers,” said Manish Khetan, EVP, chief operations officer, North America at Xceedance.
“Many carriers work with multiple vendors and TPAs, sometimes as many as 20, to bring claims to resolution, and that’s before the recovery or subrogation process,” Khetan continued.
“Given Marc’s deep experience, ranging from start-up environments to large carriers paying over $25 billion in annual claims, he understands the value of consolidated services under a single managed services provider for an insurer’s bottom line, while simultaneously improving the customer experience. Marc and his team are modeling Xceedance claims services with those considerations in mind.”
Rothchild also commented: “Coming from the carrier side of the industry, I think insurance companies can benefit by expanding their view of claims operations beyond the traditional parameters of being a cost center.”
“If managed effectively, a modern, data-driven claims services organization can contribute significantly to an insurance company’s combined ratio and policyholder experience. Xceedance has a stellar reputation in the global insurance industry for providing top quality services and digital-first solutions. I’m looking forward to delivering best-of-breed claims services and solutions for our global client base.”
