Conny Kalcher has been has been appointed to Zurich’s newly-created Chief Customer Officer role, effective July 1.
Reporting directly to the Group Customer Officer, Mario Greco, she joins from MindFolio, an innovation and analytics consultancy based in London and Chicago, where she was Partner since 2018
She also brings with her a wealth of leadership experience and expertise gained at the LEGO Group since 1985, where she held many senior global roles between 1999 and 2018.
“The digital era is driving significant change and a transformation of customer experience in the market place,” said Greco.
“This is a transformation that has already begun, delivering a number of company-wide initiatives to improve customer satisfaction and to drive profitable growth.”
“We are delighted that Conny is joining us on our journey to accelerate the Group’s transformation and spearhead the digital customer experience, which will be reflected in Zurich’s brand refresh.”
