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Aon enhances client leadership & services in next stage of growth strategy

10th October 2019 - Author: Matt Sheehan

Re/insurance broker Aon has announced the next stage in its ‘Delivering Aon United’ growth strategy, which will see the firm implement a common standard for client leadership and create new hubs to support back and middle-office client services.

Aon logoAon explained that the new leadership strategy will leverage best practices to increase collaboration across lines, improve sales, strengthen its segmentation strategy, and make it easier for colleagues to deliver value to clients.

At the same time, the expansion of client service hubs will build on Aon’s Business Services’ ability to create additional capacity for client-facing colleagues and deliver more effective services.

To support Aon United operations, the broker will also establish a common model for its shared services, including Marketing & Communications, Human Resources, Legal and Finance.

Aon believes the unified approach will support the expansion of Delivering Aon United and Aon Business Services by ensuring connectivity across solution lines.

“The actions we are announcing today to accelerate Aon United are a direct reflection of the continued momentum we are seeing with clients, our ability to deliver industry-leading innovation and our continued progress towards delivering on our goal of mid-single digit organic growth or greater over the long-term,” said Aon CEO Greg Case.

The Aon United growth strategy saw the divestiture of Aon’s outsourcing business in 2017, as well as subsequent reinvestments that aimed to modernise global infrastructure and create a common tech platform powered by Aon Business Services.

In 2018, Aon followed this by retiring its business unit brands and creating a single global operating committee.

“When we bring the best of the firm to clients, we are unbeatable,” Case continued. “These steps are designed to make it easier for each of our 50,000 colleagues in 120 countries around the world to deliver Aon United every day.”

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