Chubb has announced the appointment of Julie Dillman as Executive Vice President, Chubb Group and Digital Transformation Officer, effective January 1, 2022.
Thomas Kropp will also transition into Dillman’s previous role of Head of Operations and Technology.
In her new role, Dillman will partner and work closely with Chubb’s Chief Digital Business Officer, Sean Ringsted, and the company’s senior business executives to lead the company’s transformation, including the skills and technology employed to serve customers and distribution partners.
Kropp, who previously served as Deputy Global Operations and Technology Officer, will now have global responsibility for technology, service operations, business resiliency, procurement, real estate and general business efficiencies
He will report to Dillman, who will continue to have executive oversight for the company’s global operations and technology, including workplace experience and flight operations.
Dillman will continue to report to Evan G. Greenberg, Chairman and Chief Executive Officer, and John Keogh, President and Chief Operating Officer.
“Chubb is transforming itself to a company built to thrive in the digital age,” said Greenberg. “With her proven experience, character and leadership, Julie is the right executive to lead these core foundational aspects of our transformation.”
“For a number of years, Julie has led our significant investments in technology and talent, building new tools, developing new skillsets and ways of doing business. We are changing how insurance operates enterprisewide. I have every confidence in Julie’s ability to accelerate our progress and help us achieve this important strategic objective.”
Dillman also commented: “Thomas is an accomplished technology and operations executive. We are delighted to appoint him to this global senior leadership role. His deep engineering background, international experience and demonstrated leadership across all facets of technology strategy and execution make him the ideal candidate to lead our global operations and technology organization.”
Dillman joined Chubb in 2016 from Travelers Insurance, where, as Executive Vice President, Operations, eBusiness and Analytics, and a member of the company’s management committee, she led operations and corporatewide digital and analytics delivery.
She began her career as a personal insurance underwriter and held positions of increasing responsibility including product development leadership and integration leadership roles through multiple platforms, and was appointed Senior Vice President, Chubb Group in 2016.
Kropp, meanwhile, joined Chubb in 2020 from Zurich Insurance, where he served as Group IT Services Officer, driving the company’s simplification and digitization strategies.
Before Zurich, Kropp held senior technology positions at Allianz, and at Lufthansa Systems, where he led global digital workplace services, the enterprise data center and introduced a new passenger services system.
