Global insurer and reinsurer, Hiscox, has announced the appointment of Louise Marling as Chief Operating Officer (COO) for Hiscox UK.
Marling initially joined Hiscox UK in December of 2019 as Interim Change Director, having previously served as COO at William Russell, a global health insurance provider.
Since joining the firm, she has supported numerous challenging change and IT projects and played an important part in successfully shifting the company’s UK business to remote-working amid the COVID-19 pandemic.
In her new role, Marling will build on the customer-focused culture that is already a core part of the Hiscox DNA, and will also be tasked with looking for opportunities to improve the customer experience through streamlining and automating processes.
Prior to her time with William Russell, she worked for Aviva in both the UK and the US in a number of operational roles.
As COO for Hiscox UK, she will be based in Colchester and will report to Bob Thaker, Chief Executive Officer (CEO) of Hiscox UK.
Commenting on the appointment, Thaker said: “It’s great to have Louise on board permanently – her operational expertise and wealth of industry experience make her an excellent addition to our senior team. Over the past few months Louise has successfully led us through some challenging and complex change projects, making invaluable contributions in a short time, so her expertise will be well placed as we continue to evolve the business for growth.”
