MSIG has deployed Fermion Merimen’s eClaims platform as part of an effort to digitalise and to streamline its claims processes across ten insurance classes.
The system is designed to enhance productivity, compliance control and customer satisfaction during the claims process.
MSIG says the platform will enable it to modernise its claims processing across its entire portfolio of both personal and commercial lines of business.
Through the digitalisation of its processes, the company intends to collect and analyse more structured data, which will allow it to utilise further analytical tools in future to prevent fraud and assess risk.
“Working with Fermion has provided us with the expertise to implement technology solutions to enable our business success,” said Sam Tan, Senior Vice President, Claims Services, MSIG Singapore.
“By shifting our claims operations to a digital-first approach, we are able to put our data to work and expand our competitive edge while delivering long-term value with the integration of environmentally sustainable practices.”
Sebastian Tan, Country Director, Fermion Merimen Singapore, also commented: “Even the best technology requires a visionary to bring it to life. MSIG has continually challenged us with their pioneering ideas on ways to digitalise and innovate on their processes. We are proud to have worked closely with MSIG during this project to push the boundary for claims innovation.”
