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The Hanover names David Lovely Chief Claims Officer

5th January 2023 - Author: Kassandra Jimenez-Sanchez

The Hanover Insurance Group, a P&C insurance company, has appointed David J. Lovely as Executive Vice president and Chief Claims Officer.

He will be replacing Mark Welzenbach, who announced earlier in 2022 that he would be retiring from The Hanover after 17 years with the company.

According to the announcement, Welzenbach will work closely with Lovely over the next few months to ensure a smooth transition.

In his new role, Lovely will be responsible for the strategic oversight and execution of the company’s claims experience.

He joins The Hanover from PricewaterhouseCoopers (PwC), where he was responsible for building a new practice to help clients strengthen their ability to deter, detect and respond to insurance fraud across the P&C, life and healthcare markets.

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Before PwC, Lovely was the Vice President and UK and Global Chief Claims Officer of the Aviva Group, where he worked for over eight years.

Additionally, he has also held various claims leadership roles in strategy and operations, commercial insurance, accident life and health, workers’ compensation claims and transformation at various companies.

He spent over five years with Chubb Insurance and almost six years with Allianz Insurance Group. His longest tenure was with General Electric Company, where he spent 14 years, after spending five years with Liberty Mutual.

John C. Roche, president and chief executive officer at The Hanover, commented: “David is an accomplished claims and insurance leader who brings more than 35 years of visionary leadership, operational execution and transformation expertise for enhancing employee and customer experiences.

“We are pleased to have attracted such an accomplished claims leader to our organization. Together with our talented team, we will continue to advance our claims servicing and tools to best serve our customers and agents.”

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