Japanese insurer Tokio Marine Group has deployed artificial intelligence (AI) powered technology from Metromile across its $13 billion auto insurance book in a move that it hopes will significantly improve customer claims.
Using Metromile’s digital first notice of loss product, Metromile REPORT, Tokio Marine hopes to simplify the claims process by allowing drivers to report accidents online and through its app.
Metromile is a US pay-per-mile car insurance company that automates claims using machine learning technology.
Tokio Marine Group was the first insurance carrier to license the Metromile Enterprise proprietary artificial intelligence claims platform, which is designed to help improve customer satisfaction and limit losses paid to false claims.
Metromile believes that its platform can reduce loss adjustment expenses by up to 30%, meaning Tokio Marine could potentially save millions of dollars by deploying this technology.
“Metromile uses world-leading technology to provide a more sophisticated and personalized approach for its customers,” said Tokio Marine Group Deputy General Manager Hidenori Kobayashi.
“By incorporating its technology into our claims service, we expect to realize millions of dollars in savings and raise the quality of work that can only be performed by our talented team,” he added
Metromile CEO Dan Preston also commented: “We are honored to help Tokio Marine focus on what they do best — putting its people and its customers first. Metromile Enterprise’s technology will enable Tokio Marine to use artificial intelligence to improve customer satisfaction, realize industry-leading operating efficiency, and take a significant leap as a technology-driven insurer.”