Global insurer Allianz has added present position trackers to its Claims Hub, allowing brokers to get live status updates on five key aspects of motor claims.
The digital platform pulls information from the system so that brokers can have the latest on policy cover, liability, vehicle, third party and recovery.
This new function allows brokers to find out if a claim has been validated or if it requires further information, along with who has accepted liability and when.
It also determines how the vehicle repairs are progressing from instruction to payment and whether a third-party claim has been settled, denied or redirected and if recovery is being pursued.
It has been designed to allow intermediaries to self-serve the progress of their claims, the trackers display status updates which are pulled from tens of different changes in the backend system.
Margaret Scott, head of claims strategy and customer experience, Allianz Insurance, commented: “Delivering an excellent claims service is central to providing a market-leading experience for our customers.
“We continue to leverage digital technology to simplify the claims journey for our brokers and customers, and this latest upgrade responds directly to our partners’ feedback, to deliver the quality of service our reputation relies on.”
