Crawford & Company, a provider of claims management solutions, has launched a new Japan desk in Bangkok, Thailand.
Led by Tetsuya Fujita, the desk will provide a dedicated facility to support the growing presence of Japanese companies and their affiliates in the South East Asia region.
Fujita is director of the company’s Japanese Business Unit and will be tasked with ensuring the desk provides access to Crawford’s full range of claims management services.
The facility’s launch, seen as a demonstration of Crawford’s commitment to meeting the needs of its customers, will enable a combination of its Japanese and Thai operations’ claims capabilities.
Crawford Japan K.K. is represented by managing director Mamoru Tanouchi, managing director; while Patipan Soodarram serves as managing director of Crawford Thailand.
“At Crawford, we are constantly striving to find new ways to bring ourselves closer to our clients to ensure we deliver an exceptional level of service and deliver on our purpose to restore and enhance lives, businesses and communities,” said Veronica Grigg, president, Asia.
“With the establishment of our Japan Desk, we are providing that local presence while providing access to our global capabilities to support the efficient and seamless management of every claim.”
Tanouchi added, “By setting up this new facility, we will be able to connect all the parties to the claim – the carrier, the broker and the insured – in a much more effective way to deliver a speedier claims resolution process.
“At Crawford we are fully focused on ensuring that every client receives the same standard of service no matter where they are in the world.”
Soodarram concluded, “As our clients and risks become increasingly global, our Japan Desk initiative allows Crawford to respond to our clients’ needs and demonstrates our commitment to inclusion and diversity.”
