HDI Global, the corporate and specialty insurance division of Germany-based Talanx Group, has entered into a strategic partnership with mea Platform, an insurance-focused artificial intelligence technology provider, to strengthen AI-driven input management across its worldwide underwriting and claims functions.
Under the agreement, HDI Global will use mea Platform’s technology to create a more standardised approach to handling inbound information across underwriting and claims processes. This includes broker submissions, policy amendments, first notifications of loss and supporting claims documentation.
With operations spanning more than 200 countries and territories, HDI Global manages extensive volumes of structured and unstructured information daily for industrial, corporate and specialty insurance clients.
The insurer said the adoption of mea Platform’s AI capabilities is intended to improve the quality of incoming data and support quicker, more informed operational decisions.
The deployment incorporates mea Platform’s proprietary insurance domain language model and Insurance Industry Knowledge Graph, which are designed to provide contextual understanding for the interpretation, extraction and routing of underwriting and claims data. HDI Global said the technology supports its “Human Driven – AI Powered” strategy by reducing repetitive administrative work and allowing underwriting and claims teams to concentrate more on client service, broker engagement and risk evaluation. Decision-making authority will remain with HDI Global specialists.
“At HDI Global, the use of AI is part of our broader digitalisation and innovation strategy, with a clear focus on improving client service and supporting our employees. Partnering with the experts at mea will help us strengthen our global input management, including how we ingest and classify submission and claims information, enabling our teams to spend more time on risk assessment, advice and service,” commented Jens Hillmer, Global Head of Business Operations and Transformation at HDI Global.
“By combining mea’s insurance-specific AI capabilities with HDI Global’s technical expertise, we are creating greater focus, clarity and capacity where it matters most: assessing risk, supporting our broker partners and delivering reliable service to our clients.”
mea Platform said its AI products are specifically developed for insurance applications and trained using underwriting and claims terminology. The company added that its platform is designed to integrate alongside existing carrier systems with minimal disruption, supporting scalable implementation across different regional operating models.
“HDI Global is one of the most respected Corporate & Specialty insurers in the world, operating at a scale and level of complexity that only a handful of organisations can match,” added Max Richter, EMEA CEO of mea.
“By standardising intelligent input management across underwriting and claims globally, HDI is positioning itself to unlock meaningful gains in productivity, data quality, and client responsiveness. We are proud to partner with their team as they continue to advance their global operating model to the benefit of their partners.”
According to mea Platform, its technology is currently deployed across several international insurance markets and supports the processing of more than $400 billion in gross written premium through its platform.
