Loss adjustment business, Integra Technical Services has developed a new technology to investigate and manage specialty lines claims.
This technology was created to avoid the challenges imposed by the COVID-19 pandemic’s national and international lockdown restrictions.
The technology can be used on a smart phone camera handled by an insured’s employee, Integra’s adjusters are then able to direct, remotely control and capture footage of damage inspections as well as the monitoring of repairs.
The video footage can be transmitted live to each of the claims’ stakeholders – insured, broker and insurer – ensuring all parties see the same information instantaneously.
IRIS (Integra Remote Inspection Service) provides an earlier appreciation of the extent of damage, allowing claims stakeholders to agree on a ‘Damage Appropriate Response’ that fits the claim, whether that is desktop, in person or hybrid adjustment approach.
All video output and high-resolution images get stored automatically on a secure, cloud-based portal hosted by Amazon Web Services, making it sceptical as well as preventing any interconnectivity or compatibility issues with any of the claims
stakeholder’s IT systems.
Leo Dixon, Chief Executive Officer, Integra Technical Services commented: “The adoption of IRIS puts the claims stakeholders at the centre of the claim process, and together they can participate in a remote video inspection of the damage within
hours of the incident occurring,
“This enables genuine collaboration from the outset, with all parties hearing the adjuster’s preliminary thoughts on the extent of damage, which is then followed up with an ‘Order of Magnitude’ within hours of the video inspection being completed,
“This less intrusive and more transparent approach enables insurers to assess the potential financial exposure quicker than they have before, which in turn brings about faster decision making leading to better claims experiences for the insureds,
“The added benefit of using IRIS and applying a ‘Damage Appropriate Response’ is that claims handling costs associated with site inspections and client meetings will be reduced, which consequently means the industry to reduce the size of the carbon
footprint associated with the claims process.”
