The specialist Lloyd’s of London insurance and reinsurance marketplace has announced the appointment of Carey Bond as US Head of Claims.
This newly created role forms part of the Future at Lloyd’s strategy, and sees Bond collaborate with London brokers and syndicates on both the design and delivery of claim solutions in Lloyd’s largest market.
He brings over 20 years of claims management experience to Lloyd’s, with a strong background in improving operational efficiencies at a number of insurers. Bond joins the specialist re/insurance market from Canal Insurance Company, where he most recently served as Claims Team Leader.
Before Canal Insurance, he served as the Director of Claims at Access Corporate Services, and also as Corporate Auto Property Damage Manager at re/insurer American Independent Companies. Previously, he has worked at Nationwide insurance as a Regional Director.
In his new role as US Head of Claims, Bond will report to Hank Watkins, Regional Director & President of Lloyd’s, Americas, and also Phil Godwin, Lloyd’s Head of Claims in London. Bond will be based in Greenville, SC, and takes responsibility for overseeing US claims processing across the marketplace, with an aim to improve outcomes and customer experience.
Immediately, says Lloyd’s, Bond will be tasked with providing support for Lloyd’s customers through the active 2020 Atlantic hurricane season.
Commenting on the appointment, Watkins said: “Carey will play an integral part in improving claims processing in the US and we are thrilled to welcome him to the team. Claims is a key pillar of the Future at Lloyd’s and Carey’s vast experience in various transformation programmes, including claims management and process improvement, will help us achieve our goals.
“Lloyd’s exists to pay all valid claims and Carey will have a vital role to play as we seek to help our customers through these challenging times and enhance our claims processing in the US.”
Bond added: “It is an exciting time to join Lloyd’s and I look forward to advancing the Future at Lloyd’s strategy by strengthening and accelerating our claims processing in the US to improve customer outcomes and speed up payments.”