Swiss Re Corporate Solutions, the commercial insurance arm of reinsurance giant Swiss Re Group, has appointed Loredana Mazzoleni Neglén to the role of Head Customer Experience & Global Sales Steering, effective 1 February 2020.
In this newly created role, Mazzoleni Neglén will be responsible for helping SRCS to better address customer needs, and to deliver a better customer experience.
Mazzoleni Neglén joined Swiss Re in 2000, and has since held positions in Structured and Project Finance, Sales, Business Development and Underwriting, including as Head of Specialties Underwriting Europe, Middle East and Africa and Head of Specialties Underwriting Asia Pacific.
She has more than 25 years’ experience in re/insurance, and currently worked as Head Customer & Distribution EMEA.
In her new role Mazzoleni Neglén will lead a newly created Customer Experience team tasked with providing service across the value chain, from quote generation to policy issuance through to claims payment.
Mazzoleni Neglén will also oversee SRCS’s Innovative Risk Solutions team, leveraging relationships and global resources to build customised solutions that help customers.
As Head Customer Experience & Global Sales Steering, Mazzoleni Neglén will further ensure consistency across Customer & Distribution, increasing collaboration and customer focus across the organisation.
She will report directly to Andreas Berger, Chief Executive Officer (CEO) of Swiss Re Corporate Solutions.
“At Swiss Re Corporate Solutions, we are committed to putting the customer first,” said Berger.
“The new role of Head Customer Experience & Global Sales Steering brings us closer to our goal of providing differentiated service by ensuring our entire organisation is focused on our customers.”
“Loredana is the ideal person for this role,” Berger added. “She’s incredibly passionate about the Customer Experience and building strong customer relationships.”
