WTW, a global advisory, broking and solutions company, has announced the appointment of Anthony Grosso as its new Deputy Client Experience Officer, Corporate Risk & Broking (CRB) for North America. Grosso will be reporting directly to Rick Hawkinberry, the Chief Client Experience Officer.
Grosso in his new role will assist with the development and implementation of the new client experience strategy. He will be focused on transparency, accountability, and full alignment across the business to ensure that all client interaction leads to an industry-leading experience.
Prior to this, Grosso served as the Vice President of Underwriting Services at Sompo International. Grosso is a market veteran who brings significant insurance industry experience, primarily working in service and operational roles throughout the industry.
Hawkinberry commented on his hire, ”I am delighted to welcome Anthony to the team. His experience and knowledge will help WTW to deliver an industry-leading client experience across the entire spectrum of our business, driving full accountability, and identifying new solutions for clients in an ever-changing world.”
The client experience approach that underpins the CRB NA Strategy for client relations is designed around the delivery of an impeccable encounter according to the company. This method utilizes meticulous care and particular attention to clients and is structured to far exceed client expectations by developing new and innovative ways to address client needs.
The team works by proactively anticipating trends and market direction, for a better client experience. The company noted that recognizing that every single client interaction is an opportunity to demonstrate commitment to delivering outstanding service and solutions. This approach draws on deep specialization and the industry expertise of the CRB NA team to understand client challenges and how best to address them.
Hawkinberry was promoted as the Chief Client Experience Officer in January 2023. He has worked at WTW for more than fifteen years in various leadership positions. In his new role leading this client-focused initiative.
