The Insurance Council of Australia (ICA) has welcomed the release of the Australian Competition and Consumer Commission’s (ACCC) Northern Australia Insurance Inquiry.
The 2020 General insurance Code of Practice will have new policies to support customers experiencing family violence and financial hardship provisions, streamlining complaints processes, and the introduction of mandatory investigation standards.
ICA’s Chief Executive Officer Andrew Hall noted how insurance in the north of the country, and in other areas exposed to high levels of risk, can be costly and that he is encouraged by the findings within the report.
“We look forward to working with government and industry to address affordability and availability issues of insurance in northern Australia,” Hall said.
He also underlined how addressing affordability concerns, reducing risk, and building better aligns directly with the ICA’s goal of creating a resilient Australia.
The ICA would strongly support reforms to land use planning and building standards by expanding the remit of the Australian Building Codes Board to include property protection.
In November ICA and Master Builders Australia formed a working group to address this issue. The Building Stronger Homes Roundtable will enable builders and insurers to work together, harnessing industry insights from both insurance data and builders experience to help map actions that can improve the resilience and insurability of existing and future Australian homes.
“The insurance industry has long endorsed the need to update outdated tax duties, reduce its complexity and increase its fairness,” Hall added.
“We agree the burden of stamp duties is falling more heavily on consumers exposed to greater natural disasters and other risks and support the idea of reforms to remove or re-base state and territory stamp duties on home, contents, and strata insurance products.
“This has the potential to immediately relieve pricing pressure for all consumers in northern Australia.
“The Insurance industry is already working with resilience agencies, scientists, local government, and the building sector to develop above code standards for homes and commercial properties.”
