The German operations of global reinsurer SCOR has partnered with DGTAL, to launch a pilot using the DRILLER platform and its claims assessment function for the assessment of disability claims starting in April 2024.
An AI-powered portfolio tool, DRILLER was designed to develop and display a contextual understanding across a wide array of cases and documents.
It allows users to sift through massive volumes of data to identify patterns, trends, and insights, thereby facilitating a more nuanced and comprehensive analysis for decision-makers.
The application is the flagship solution of DGTAL and unique within the insurance industry, the firm states.
SCOR will be the first reinsurer to pilot the next DRILLER release, which will provide a full contextual understanding of key documents and full claims files with the ambition to significantly shorten assessment time and improve quality.
The next DRILLER release, in combination with its already existing functionalities, will take incoming cases and present them “ready-for-human-decision” and learnings from the portfolio will be safeguarded.
With the implementation of DRILLER, SCOR anticipates a significant acceleration in claims assessments as well as enhanced accuracy and speed.
Through this collaboration, the reinsurer also recognises the great potential for leveraging AI to improve claims management, the firm stated.
Thomas Trompetter, SCOR Head of Client Services Central Europe, stated: “Claims management is very complex in disability insurance and AI solutions certainly have the potential to play a significant role in the long-term profitability of insurance portfolios in the coming years.
“Digitalisation of processes and increased efficiency in claims assessment are essential. In future, we would like to be able to better utilise the resources available with the support of AI.”
Arndt Gossmann, DGTAL’s CEO, commented: “The insurance business is document-heavy and therefore it will benefit tremendously from AI. I am impressed by SCOR’s commitment as a reinsurer to be among those that aim to take advantage early. And I am looking forward to working with the SCOR team to make this happen.”
